Contact & Policies

Your complete satisfaction is our #1 priority. At CountingWorks, Inc., we do whatever it takes to make sure your expectations are met on every order we complete. We back all of our products with a 10 day no-hassle money back guarantee.

If you wish to obtain a refund for an individually purchased course, please contact us at before the course commences. Transfers are not permitted.

Refunds for CPE bundles and Memberships (Total Practice, EA and CTEC Bundles, The Virtual 1040 Review & Update Virtual Webinar, California Tax Update and Review) are available within 10 business days after the date of purchase, provided no CPE credit has been granted.

Expiration Date:

Courses purchased individually will expire one year from the date of purchase. Any tests submitted for grading must be received before the expiration date.

Printed Courses:

For a refund on CTEC or EA bundled courses, products must be returned in good condition within 10 days of receipt. Include a copy of the packing slip and indicate the reason for the return. Please send the return to 1950 E 220th Street, Suite #110 Long Beach, CA 90810.

For information regarding refunds, complaints and program cancellation policies, please contact our Customer Service Department at 1-800-384-1101 or send an email to

Total Practice and Big Book of Taxes Annual Subscriptions:

Cancellation requests must be made in writing before the subscription renewal date. When you cancel your subscription at any point during your annual cycle, your account will remain active until the end of your billing period. You will not receive a prorated refund.

For Total Practice Members, upon cancellation, our Support Team will remove the relevant course libraries, remove the CountingWorks Connect Tax Forum, and delete the personal URL for the Big Book of Taxes. For Big Book of Taxes subscribers, we will delete the personal URL.


CountingWorks offers discounts periodically for various course products. Watch for special promotions to enjoy great savings on our CPE products.

Have Questions?

Get answers to commonly asked questions on our knowledge base.

Or Contact Us:

For prompt assistance with CPE products and technical support, engage in an online chat with us. Alternatively, you can reach us via email at Our Account Executives are available Monday to Friday from 8 am to 5 pm Pacific time.

Mail Correspondence can be sent to:

CountingWorks, Inc.
2549 Eastbluff Drive #448
Newport Beach, CA 92660

Or reach us by Fax:
Fax: 1-818-743-0550

Payment Options

We accept Visa, Mastercard, Discover and American Express. When you place your order online, your credit card is charged at the time of purchase for all courses or bundled-hour packages. In the event of a problem with your payment method, you can contact an account executive and decide on another method of payment.

Sales Tax Policy Requirements

No sales tax is applicable for online courses or bundled hour packages.